Refund policy

We want you to be happy with your VISSER gear. If something is not right, here is how returns work.

Return window

You have 30 days from the delivery date to start a return.

Condition

Returned items must be new, unused, and in their original packaging with all included parts and tools. Items that have been used or serviced are not eligible for a standard return.

How to start a return

Email info@visserreels.com with your order number and the reason for the return. We will walk you through the next steps.

Return shipping

For a change of mind return, you cover return shipping. We recommend a tracked, insured service, since you are responsible for the item until it reaches us.

Restocking fee

None. We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we issue your refund to the original payment method within 5 to 7 business days. Depending on your bank, it can take a few extra days for the credit to appear on your statement.

Damaged or defective items

If your order arrives damaged or defective, contact us at info@visserreels.com right away. You choose a replacement or a full refund, and we cover the return shipping with a prepaid label.

Items that cannot be returned

• Clearance and final sale items

• Used or serviced items

• Pre-order items

• Custom orders and custom items